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A. Creating an account is easy! If you would like to Login/Register please click here. You can also check out as a Guest. You do not need to register before placing an order.

A. In order to protect your privacy, orders cannot be placed by e-mail. If you have any questions during the checkout process, please contact Customer Service at (855) 395-7869 for assistance.

A. Payments are accepted via credit card, debit card or PayPal with a valid United States billing address.

  • Accepted credit cards: Visa, MasterCard, American Express, Discover and Diners Club

A. At this time, Furla only delivers within the continental United States, Hawaii and Alaska. Furla does not deliver to PO Boxes, APO/FPO addresses, or Freight Forwarding companies. 

A. A signature is required on all Furla.com shipments. Please refer to your UPS tracking number to follow your order’s delivery. 

A. No, we are unable to accommodate any changes or cancellations once an order has been submitted.

A. Items purchased online cannot be returned to a Furla store. Please click here to submit your return request. 

A. Furla.com cannot accommodate exchanges of any kind at this time.

  • Items labeled “ALL SALES FINAL” at checkout cannot be returned.
     

A. Your closest Furla store would be glad to help coordinate a repair for you. For a full list of US locations, please click here.

Should you live far from a Furla store, do not hesitate to contact us at customercare.americas@furla.com. Our customer service agents will assist you with our repair procedures.

To guarantee the quality of the repairs, please kindly note that Furla handles repairs exclusively by our dedicated technicians. Furla does not offer spare parts.

A. Unfortunately it may be quite difficult to remove certain stains from the rubber material. We suggest using soap and water, or a mild multi-purpose surface cleaner on the Candy bag to clean and polish.